Roles we staff · Customer service
AI agents for customer support.
Common questions answered from your records, with everything else routed to a person. Agents take on the repeatable work, Ergon operators run them every day, and your people keep the decisions.
Who does what
The first-line customer support role, split three ways.
Every task has an owner. Consequential actions wait for a named person on your team.
Agents
Do the repeatable work
- Draft replies on status, returns, and common questions
- Look up orders and accounts
- Tag and route each conversation
Ergon operators
Run the agents every day
- Send replies the policy allows
- Correct drafts and log each correction
- Escalate anything sensitive
Your people
Keep the decisions
- Approve refunds and credits outside policy
- Own escalations and complaints
A first task
Start with one piece of the role.
A small, repeating task with a clear input, a clear output, and a person approving the result. The Agent Role Diagnostic codes it in one hour for $750.
Draft order-status replies from sample emails and an order export.
Systems usually involved: Help desk, order system, knowledge base
Questions
Can an AI agent do customer support work on its own?
Not on its own, and not by design. Agents draft replies on status, returns, and common questions; look up orders and accounts; tag and route each conversation. An Ergon operator reviews what the agents are unsure of. Your people approve refunds and credits outside policy and own escalations and complaints.
What would a first agent do?
Draft order-status replies from sample emails and an order export. The Agent Role Diagnostic ($750) codes an agent on a task like this in one hour, delivers the code, and adds a one-page Role Card and a consultation.
Which systems does it work with?
Typically: Help desk, order system, knowledge base. The agent gets only the access it needs, and the permissions are written down before it starts.
How do we start?
Take the free role check for this role, or ask an engineer in a free 15-minute call. When the role looks promising, the Diagnostic shows one task in code.
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